Frequently asked questions
How do I get Basic Guard onto my phone?
When you register for Basic Guard you will receive an sms containing a link to download the app. Click on this link and the app will be automatically added to your phone. Ensure that the location service has been enabled for the most accurate GPS positioning. Allow all other permission requests and fill in your personal details.
Does Basic Guard only work in my home country?
Basic Guard will work anywhere in the world - provided that you have either a data or wi-fi connection. The notification to your Emergency Contacts is done via our server and therefore you do not need to have a contract in the country that you are visiting. This makes Basic Guard an ideal emergency safety solution wherever you are travelling, particularly when you are not able to accurately tell someone where you are.
Will Basic Guard work if my phone is NOT turned on & what effect does it have on the battery life of my phone?
Your phone must be switched on and you need to be logged in to Basic Guard for all of the features of this app to work.
What happens to the information from an alert?
Everything related to an incident is automatically sent from your phone to our secure Cloud storage. This is done so that the information is available should your phone have been stolen or destroyed. The evidence is accessible to prosecuting authorities, if it is required to assist in a conviction. You can also view the history of your alerts by logging into your profile page.
How can I trigger a discrete or silent alert?
We realize that it is not always appropriate to have a piercing alarm being set off. For this reason there are customizable settings for different situations. For instance, in a domestic abuse situation you would need the alert to be sent out to your contacts without escalating the current problem.
How many Emergency Contacts may I add to my profile?
There is no limit on the number of Emergency Contacts you can have. All of them will be notified should you activate an alert. For convenience however, we recommend that you group your contacts based on location (eg. work), relationship (eg. family) or activity (eg. running or cycling group).